Refund and Cancellation Policy

Refund and Cancellation Policy

We would rather refund you than argue with you. This page says exactly when we refund, how fast, and what we will not refund.

This policy takes effect on the date shown at the top of this page in the site footer and forms part of our Terms of Service.

1. Cancel any time, in two clicks

Go to Billing in your dashboard and choose Cancel. Cancellation is immediate and stops all future charges. You keep access to your plan until the end of the period you have already paid for. You do not need to email us, and we will never make you telephone anyone to cancel.

2. Money-back guarantee — 14 days

If you are on a paid monthly plan and you are unhappy for any reason, email support@peoplecheck.online within 14 days of your first payment and we will refund that payment in full. You do not need to give a reason.

This applies to your first payment on an account, once.

3. Single reports

A one-off report purchase is refundable in full if:

• the report failed, returned no sections, or was cut short by a provider outage; or
• you were charged twice for the same report; or
• you have not opened the report and you ask within 7 days of purchase.

Once a completed report has been opened, it has been delivered, and we do not refund it because you did not like what it said. The report's provenance footer shows exactly which sources contributed, so you can see what you got.

4. Trials

If your plan included a trial, the trial charge (where there is one) is disclosed at checkout and is non-refundable — it is what the trial costs. The first full-price payment after a trial is covered by the 14-day guarantee in section 2. Cancel before the trial ends and you are never charged the full price at all.

5. Renewals

We email a renewal reminder before each monthly renewal. If a renewal charge surprised you, tell us within 7 days of the charge and we will refund it in full and close the subscription, provided the plan's search quota for that new period is substantially unused.

6. What is not refundable

• Periods you have already used, beyond the windows above.
• Charges on an account suspended for a breach of the Acceptable Use or FCRA sections of our Terms.
• Amounts consumed under a metered API add-on.
• A refund request made after a chargeback has been filed for the same charge — we cannot refund and dispute the same money twice. Withdraw the dispute and we will process the refund.

7. How to ask, and how long it takes

Email support@peoplecheck.online from the address on your account with the transaction reference from your receipt.

• We reply within 1 business day.
• Approved refunds are submitted to the processor within 2 business days.
• Your bank then takes 5 to 10 business days to post it. That leg is outside our control.

Refunds go back to the original payment method. We cannot send a refund to a different card or account.

8. Please talk to us before filing a chargeback

A chargeback costs us a dispute fee and takes months to resolve, and it will lock your account while it runs. We refund faster than any bank does. If something is wrong, support@peoplecheck.online is the fastest route to your money.

9. Statutory rights

Nothing here limits your statutory rights. UK consumers have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 — note that by starting a search you ask us to begin supplying digital content immediately, which affects the 14-day statutory cancellation right; our voluntary guarantee in section 2 is designed to be at least as generous. Canadian consumers retain their rights under applicable provincial consumer protection legislation.

PeopleCheck Online LLC · PeopleCheck Online LLC, Legal Department, 8 The Green, Suite 17337, Dover, DE 19901, United States · support@peoplecheck.online